.page-faq {
  padding-bottom: 0;
}

/* ---------- 首屏 ---------- */
.page-faq .faq-hero {
  display: grid;
  gap: 28px;
  padding: 26px 0 40px;
}

.page-faq .faq-hero__title {
  margin: 12px 0 0;
  font-family: var(--font-display);
  font-weight: 800;
  font-size: clamp(34px, 8.4vw, 62px);
  line-height: 1.03;
  letter-spacing: -0.02em;
  color: var(--chalk);
  text-wrap: balance;
}

.page-faq .faq-hero__lede {
  margin: 16px 0 0;
  max-width: 46ch;
  font-size: 16px;
  line-height: 1.78;
  color: var(--mist);
}

.page-faq .faq-hero__jump {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin: 22px 0 0;
  padding: 0;
  list-style: none;
}

.page-faq .faq-jump {
  display: inline-block;
  padding: 7px 14px;
  border: 1px solid var(--steel);
  border-radius: 999px;
  background: var(--ink-raise);
  color: var(--chalk);
  font-size: 13px;
  letter-spacing: 0.02em;
  text-decoration: none;
  transition: border-color 220ms var(--ease), color 220ms var(--ease), transform 220ms var(--ease);
}

.page-faq .faq-jump:hover,
.page-faq .faq-jump:focus-visible {
  border-color: var(--compete);
  color: var(--warm);
  transform: translateY(-1px);
}

.page-faq .faq-hero__meta {
  margin: 20px 0 0;
  color: var(--mist);
}

.page-faq .faq-hero__media {
  margin: 0;
  border-radius: var(--radius-l);
  overflow: hidden;
  background: var(--ink-raise);
  position: relative;
}

.page-faq .faq-hero__media img {
  display: block;
  width: 100%;
  height: auto;
  max-width: 100%;
  aspect-ratio: 1 / 1;
  object-fit: cover;
}

.page-faq .faq-hero__media::after {
  content: "";
  position: absolute;
  inset: 0;
  background: linear-gradient(200deg, rgba(10, 18, 32, 0.15) 0%, rgba(10, 18, 32, 0.72) 100%);
  pointer-events: none;
}

.page-faq .faq-hero__caption {
  position: absolute;
  left: 16px;
  bottom: 14px;
  z-index: 1;
  color: var(--warm);
  letter-spacing: 0.08em;
}

/* ---------- 双栏主体 ---------- */
.page-faq .faq-body {
  display: grid;
  gap: 30px;
  padding: 8px 0 56px;
}

.page-faq .faq-aside {
  min-width: 0;
}

.page-faq .faq-index {
  border: 1px solid var(--steel);
  border-radius: var(--radius-m);
  background: var(--ink-raise);
  padding: 16px 14px;
}

.page-faq .faq-index .chapter-index__label {
  margin: 0 0 10px;
  color: var(--mist);
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.2em;
  text-transform: uppercase;
}

.page-faq .faq-index .chapter-index__list {
  display: grid;
  gap: 4px;
  margin: 0;
  padding: 0;
  list-style: none;
}

.page-faq .faq-index__item {
  min-width: 0;
}

.page-faq .faq-index__link {
  display: flex;
  align-items: baseline;
  gap: 8px;
  padding: 9px 10px;
  border-left: 2px solid transparent;
  border-radius: 0 var(--radius-s) var(--radius-s) 0;
  color: var(--mist);
  font-size: 14px;
  line-height: 1.4;
  text-decoration: none;
  transition: color 220ms var(--ease), background 220ms var(--ease), border-color 220ms var(--ease);
}

.page-faq .faq-index__link:hover,
.page-faq .faq-index__link:focus-visible {
  color: var(--chalk);
  background: rgba(27, 44, 72, 0.55);
}

.page-faq .faq-index__link[aria-current="true"] {
  border-left-color: var(--compete);
  color: var(--chalk);
  background: rgba(255, 106, 26, 0.09);
}

.page-faq .faq-index__num {
  font-family: var(--font-mono);
  font-size: 11px;
  letter-spacing: 0.06em;
  color: var(--warm);
  flex: none;
}

.page-faq .faq-index__count {
  margin-left: auto;
  font-family: var(--font-mono);
  font-size: 11px;
  color: var(--mist);
  flex: none;
}

/* ---------- 章节与折叠条目 ---------- */
.page-faq .faq-content {
  min-width: 0;
}

.page-faq .faq-chapter {
  padding: 6px 0 34px;
  scroll-margin-top: 110px;
}

.page-faq .faq-chapter + .faq-chapter {
  border-top: 1px solid var(--steel);
  padding-top: 32px;
}

.page-faq .faq-chapter__head {
  max-width: 58ch;
  margin-bottom: 20px;
}

.page-faq .faq-chapter__num {
  margin: 0;
  color: var(--compete);
  letter-spacing: 0.18em;
}

.page-faq .faq-chapter__title {
  margin: 8px 0 0;
  font-family: var(--font-display);
  font-weight: 700;
  font-size: clamp(24px, 5.6vw, 34px);
  line-height: 1.12;
  letter-spacing: -0.01em;
  color: var(--chalk);
}

.page-faq .faq-chapter__lede {
  margin: 10px 0 0;
  font-size: 15px;
  line-height: 1.75;
  color: var(--mist);
}

.page-faq .faq-chapter__foot {
  margin: 18px 0 0;
  padding-left: 14px;
  border-left: 2px solid var(--steel);
  font-size: 13px;
  line-height: 1.7;
  color: var(--mist);
}

.page-faq .faq-item {
  position: relative;
  margin-left: 6px;
  padding-left: 16px;
  border-left: 1px solid var(--steel);
}

.page-faq .faq-item + .faq-item {
  margin-top: 10px;
}

.page-faq .faq-item::before {
  content: "";
  position: absolute;
  left: -4px;
  top: 22px;
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--steel);
}

.page-faq .faq-item[open]::before {
  background: var(--compete);
}

.page-faq .faq-item__q {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  padding: 12px 14px 12px 12px;
  border-radius: var(--radius-s);
  background: var(--ink-raise);
  color: var(--chalk);
  font-size: 15px;
  line-height: 1.55;
  font-weight: 600;
  cursor: pointer;
  list-style: none;
  transition: background 220ms var(--ease), color 220ms var(--ease);
}

.page-faq .faq-item__q::-webkit-details-marker {
  display: none;
}

.page-faq .faq-item__q:hover,
.page-faq .faq-item__q:focus-visible {
  background: var(--steel);
}

.page-faq .faq-item[open] .faq-item__q {
  background: var(--steel);
  border-bottom-left-radius: 0;
  border-bottom-right-radius: 0;
}

.page-faq .faq-item__num {
  flex: none;
  color: var(--compete);
  letter-spacing: 0.04em;
  padding-top: 3px;
}

.page-faq .faq-item__label {
  flex: 1 1 auto;
  min-width: 0;
}

.page-faq .faq-item__icon {
  flex: none;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 22px;
  height: 22px;
  margin-top: 1px;
  border: 1px solid var(--steel);
  border-radius: 50%;
  color: var(--warm);
  background: var(--ink-void);
}

.page-faq .faq-item[open] .faq-item__icon {
  border-color: var(--compete);
  color: var(--compete);
}

.page-faq .faq-item__icon-v {
  transform-origin: 8px 8px;
  transition: transform 240ms var(--ease), opacity 240ms var(--ease);
}

.page-faq .faq-item[open] .faq-item__icon-v {
  transform: rotate(90deg);
  opacity: 0;
}

.page-faq .faq-item__a {
  padding: 16px 16px 18px;
  background: rgba(16, 27, 46, 0.72);
  border-bottom-left-radius: var(--radius-s);
  border-bottom-right-radius: var(--radius-s);
  animation: faq-open 300ms var(--ease) both;
}

@keyframes faq-open {
  from { opacity: 0; transform: translateY(-6px); }
  to { opacity: 1; transform: translateY(0); }
}

.page-faq .faq-item__a p {
  margin: 0;
  font-size: 15px;
  line-height: 1.78;
  color: var(--mist);
}

.page-faq .faq-item__a p + p,
.page-faq .faq-item__a p + ol,
.page-faq .faq-item__a ol + p {
  margin-top: 12px;
}

.page-faq .faq-item__a a {
  color: var(--warm);
  text-decoration: underline;
  text-underline-offset: 3px;
}

.page-faq .faq-item__a a:hover {
  color: var(--compete);
}

.page-faq .faq-item__tail {
  padding-top: 10px;
  border-top: 1px dashed var(--steel);
  color: var(--chalk) !important;
  font-size: 14px !important;
}

.page-faq .faq-steps {
  display: grid;
  gap: 8px;
  margin: 14px 0 0;
  padding: 0;
  list-style: none;
  counter-reset: faq-step;
}

.page-faq .faq-steps li {
  display: flex;
  gap: 10px;
  font-size: 14px;
  line-height: 1.7;
  color: var(--chalk);
}

.page-faq .faq-steps__num {
  flex: none;
  color: var(--compete);
  padding-top: 2px;
  letter-spacing: 0.04em;
}

/* ---------- 抽屉示意图 ---------- */
.page-faq .faq-media {
  margin: 0 0 22px;
  border-radius: var(--radius-m);
  overflow: hidden;
  background: var(--ink-raise);
  position: relative;
}

.page-faq .faq-media img {
  display: block;
  width: 100%;
  height: auto;
  max-width: 100%;
  aspect-ratio: 4 / 3;
  object-fit: cover;
}

.page-faq .faq-media::after {
  content: "";
  position: absolute;
  inset: 0;
  background: linear-gradient(160deg, rgba(10, 18, 32, 0.1) 0%, rgba(10, 18, 32, 0.65) 100%);
  pointer-events: none;
}

.page-faq .faq-media figcaption {
  position: absolute;
  left: 14px;
  right: 14px;
  bottom: 12px;
  z-index: 1;
  color: var(--mist);
  letter-spacing: 0.06em;
}

/* ---------- 转人工 ---------- */
.page-faq .faq-contact {
  color: var(--ink-void);
}

.page-faq .faq-contact__grid {
  display: grid;
  gap: 26px;
}

.page-faq .faq-contact .eyebrow {
  color: #A8410E;
}

.page-faq .faq-contact__title {
  margin: 8px 0 0;
  font-family: var(--font-display);
  font-weight: 800;
  font-size: clamp(26px, 6vw, 40px);
  line-height: 1.1;
  letter-spacing: -0.01em;
  color: var(--ink-void);
}

.page-faq .faq-contact__lede {
  margin: 12px 0 0;
  max-width: 46ch;
  font-size: 15px;
  line-height: 1.75;
  color: #33445C;
}

.page-faq .faq-contact__channels {
  display: grid;
  gap: 12px;
  align-content: start;
  padding: 18px;
  border-radius: var(--radius-m);
  background: rgba(255, 255, 255, 0.72);
  border: 1px solid rgba(27, 44, 72, 0.16);
}

.page-faq .faq-contact__row {
  display: grid;
  gap: 4px;
  padding-bottom: 10px;
  border-bottom: 1px solid rgba(27, 44, 72, 0.14);
}

.page-faq .faq-contact__row:last-of-type {
  border-bottom: 0;
  padding-bottom: 0;
}

.page-faq .faq-contact__key {
  color: #5A6C86;
  letter-spacing: 0.1em;
}

.page-faq .faq-contact__val {
  font-size: 15px;
  line-height: 1.6;
  color: var(--ink-void);
  word-break: break-word;
}

.page-faq .faq-contact .copy-mail {
  display: inline-flex;
  align-items: baseline;
  gap: 10px;
  padding: 10px 14px;
  border: 1px solid rgba(255, 106, 26, 0.55);
  border-radius: var(--radius-s);
  background: var(--ink-void);
  color: var(--chalk);
  font-family: var(--font-mono);
  font-size: 13px;
  cursor: pointer;
  text-align: left;
  flex-wrap: wrap;
  transition: border-color 220ms var(--ease), transform 220ms var(--ease);
}

.page-faq .faq-contact .copy-mail:hover,
.page-faq .faq-contact .copy-mail:focus-visible {
  border-color: var(--compete);
  transform: translateY(-1px);
}

.page-faq .faq-contact .copy-mail__text {
  word-break: break-all;
}

.page-faq .faq-contact .copy-mail__hint {
  color: var(--warm);
  font-family: var(--font-body);
  font-size: 12px;
}

.page-faq .faq-contact .copy-status {
  display: block;
  margin-top: 6px;
  min-height: 16px;
  font-family: var(--font-mono);
  font-size: 12px;
  color: #1E7A4B;
}

.page-faq .faq-contact__note {
  margin: 4px 0 0;
  font-size: 12px;
  line-height: 1.7;
  color: #5A6C86;
}

/* ---------- 平板与桌面 ---------- */
@media (min-width: 720px) {
  .page-faq .faq-hero {
    padding: 34px 0 52px;
  }

  .page-faq .faq-hero__lede {
    font-size: 17px;
  }

  .page-faq .faq-index .chapter-index__list {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 4px 8px;
  }

  .page-faq .faq-item__q {
    font-size: 16px;
  }

  .page-faq .faq-contact__grid {
    grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
    gap: 34px;
    align-items: start;
  }
}

@media (min-width: 960px) {
  .page-faq .faq-hero {
    grid-template-columns: minmax(0, 1.35fr) minmax(0, 1fr);
    align-items: end;
    gap: 48px;
    padding: 44px 0 64px;
  }

  .page-faq .faq-hero__media {
    align-self: stretch;
  }

  .page-faq .faq-hero__media img {
    height: 100%;
    aspect-ratio: 1 / 1;
  }

  .page-faq .faq-body {
    grid-template-columns: 268px minmax(0, 1fr);
    gap: 52px;
    padding-bottom: 72px;
  }

  .page-faq .faq-aside {
    position: sticky;
    top: 104px;
  }

  .page-faq .faq-index {
    padding: 18px 16px;
  }

  .page-faq .faq-index .chapter-index__list {
    grid-template-columns: minmax(0, 1fr);
    gap: 3px;
  }

  .page-faq .faq-index__link {
    font-size: 14px;
  }

  .page-faq .faq-item {
    margin-left: 10px;
    padding-left: 22px;
  }

  .page-faq .faq-item__q {
    padding: 14px 18px;
  }

  .page-faq .faq-item__a {
    padding: 18px 22px 22px;
  }

  .page-faq .faq-media {
    margin-bottom: 26px;
  }

  .page-faq .faq-contact__channels {
    padding: 24px;
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq .faq-item__a {
    animation: none;
  }

  .page-faq .faq-item__icon-v,
  .page-faq .faq-jump,
  .page-faq .faq-index__link {
    transition: none;
  }
}
<<<END>>>